If you are looking to open an account over the telephone to sell a single share holding, or you want to buy and sell shares in certificated form on a regular basis, the Dial-n-Deal service is designed with your requirements in mind.

Key benefits

Telephone support

Our customer service team are here from 8am to 4:30pm, Monday to Friday (excluding bank holidays) should you ever need assistance.

Competitive fixed commission

Unlike many other brokers, we charge a fixed commission rate of just £27.50.

No set up fees

There are no account opening or ongoing fees. You simply pay a fixed commission for each company share holding we sell and buy you.

Frequently asked questions

Is this account right for me?

Sometimes it's easier to say what's not offered as well as what is. Although technology is now at the forefront of so many services, this account has been created without any online features. As such, you cannot execute orders online nor can you view your account - if this is important to you then please visit our other services at x-o.co.uk or sharedealactive.co.uk.

How do I open an account?

If you would like to open an account, please call us on 01892 700849. We will ask you some questions and conduct an electronic identification check whilst you stay on the line. Once complete, we will confirm your account number and you will be ready to start dealing.

Can we open a joint account?

Yes you can – please make sure that both parties are available to speak to us when you call to open the account.

How do I pay for shares that I have bought?

You will need to pay for your shares by debit card at the time of dealing.

Can I view my account online?

This service is telephone based. As such, you will not be able to view your account or place a deal online.

Do you charge any annual fees?

No – we do not charge any annual fees.

Do I need to request money from my account?

Unless you instruct us to retain your sale proceeds, these will normally be sent to you automatically by cheque on the settlement date unless there is an outstanding purchase on your account in which case, the necessary funds will be retained to settle this trade.

Can I sell part of my holding?

Yes you can – balance certificates are sent to you by Jarvis once received from the Registrar, normally 7-10 working days after they have received the initial deposit of shares from us.

Can I sell shares that I bought which haven’t reached settlement day?

Yes you can. This is known as a closing bargain. At the time of selling, tell the dealer when you bought the shares and that you now wish to ‘close’ the order.

Can I trade in Unit Trusts and International Shares?

No – you may wish to consider our shareDeal active service if you wish to trade in these products.

Can I set a limit order?

You can set a limit order to purchase shares providing cleared funds are available on your account.

I have recently moved house and my old address is on the share certificate – is this ok?

Yes it is but when completing the Transfer Form, please enter your current address and write ‘formerly’ followed by your previous address on the Form.

Are there any risks in dealing?

As an execution only client, any decisions on investments are purely your own choice and Jarvis Investment Management will not provide any advice on these investments. We will execute the transactions for you so you will be responsible for any loss on the investments chosen. If you have any doubt whether any investment is suitable, you should seek expert advice. Please ensure you read our Terms and Conditions which are available by clicking here.

Important Information

You must hold a valid share certificate when selling shares through this service – if you are unsure, please check by contacting the Company Registrar. If your certificate is invalid or cannot be used for any reason to settle the trade, we may need to buy back all or some of the shares to settle the trade in the market. If we do this the shares may be repurchased at a higher price. You will be liable for any costs incurred for cancelling or amending the deal.

How do I place an order?

Placing an order is very easy. Phone the dealing team on 01892 700849 and quote your account number. The dealer will quote you a live market price of the stock you want to buy or sell. If you would like to proceed with the deal, simply confirm the order details to the dealer and they will execute the trade with the market and confirm the price back to you.

A contract note will be sent to you with details of the trade and if you are selling, we will also send you a Crest Transfer Form to sign and return with your share certificate - in order to ensure timely settlement we request that you post to us the valid share certificate and signed Crest Transfer Form by return. Please note that when selling shares, if there are two names on the share certificate, both of the named parties must sign the Transfer Form. If you require additional Crest Transfer Forms, please click here.

Can I place a deal online?

No – you can only place orders over the telephone by dialling 01892 700849

What shares can I trade in?

You can trade in all UK listed securities that are held in Crest including Gilts.

How long does a trade take to settle?

Normal settlement is 10 working days (T+10).

When will I get my share certificate?

If you have bought shares you will typically receive your share certificate 7-10 working days after settlement date (although this can vary depending on the Company Registrar).

What hours are you open?

Our office is open Monday to Friday from 8am until 4:30pm (except Bank Holidays).

Can I sell shares for someone for whom I have a Power of Attorney?

Yes you can but please ensure the Power of Attorney has been recorded by contacting the Company Registrar. Please note that we will also need to have sight of the original POA before we can accept any dealing instructions.

What happens if the details on my share certificate are no longer correct?

You will need to contact the Company Registrar and advise them of any change before you place an order to sell. If you have changed your name and the share certificate is in your previous name, we suggest that you request a new certificate from the Registrar.

Regulatory Protection

Under the Financial Services Compensation Scheme (FSCS), in the unlikely event that any of the banks that we use is declared in default, each individual client is entitled to up to a total of £85,000 (£75,000 from 1st Jan 2016) in compensation for losses across all their deposits with that institution. The FSCS also provides clients of Jarvis (and other organisations regulated by the FCA), compensation of up to £50,000 per investor for securities.

Additional Protection

In addition to the Regulatory Protection, as a client of ours you will enjoy further protection in the event of negligence, fraud or misappropriation through our professional indemnity policy. This provides further cover of £3 million per client. The Financial Conduct Authority (FCA) dictates the terms and conditions of the policy and the level of protection to Jarvis. This protection only comes in to play should something happen, but of equal importance is the protection afforded to clients by the regular financial monitoring procedures of the FCA, HM Revenue and Customs and our Auditors, all of whom conduct regular reviews. In the unlikely event that Jarvis ceased trading for any reason, creditors would not have any claim on client assets, either cash or stocks.

Our charges

Dealing commission £27.50
Late settlement fee £20.00 *
Late document delivery charge £25.00
Unpaid cheque fee £20.00

All charges are subject to VAT at the prevailing rate with the exception of dealing commission which is exempt.

* In addition, debit interest will be charged in accordance with clause 10.8 of the terms and conditions.

Complaints Policy

In the event of a complaint regarding our service, please write to:

The Compliance Officer
Jarvis Investment Management Ltd
78 Mount Ephraim
Tunbridge Wells
Kent, TN4 8BS

Or email: dialndeal@jarvisim.co.uk

When we receive your complaint we will log it in our register and try to resolve the matter straight away. If we are unable to do this, we will normally provide a written acknowledgement of your complaint within 3 business days of its receipt. Once our investigations are complete, we will write to you with our final response. Unless we have been able to resolve the matter straight away, our final response will notify you of your right to refer your complaint to the Financial Ombudsman Service (FOS) if you remain dissatisfied - a copy if the FOS leaflet will also be included.

You may contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

You can also contact them online via their website at: http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Contact us

Dial-n-Deal
Jarvis Investment Management Ltd
78 Mount Ephraim
Tunbridge Wells
Kent, TN4 8BS

Telephone: 01892 700849
Fax: 01892 518977
Email: dialndeal@jarvisim.co.uk

Dial-n-Deal is a brand name of Jarvis Investment Management Ltd (Jarvis), which is authorised and regulated by the Financial Conduct Authority. Jarvis is a member of the London Stock Exchange and NEX Exchange and is an HM Revenue & Customs Approved ISA Manager. Registered office: 78 Mount Ephraim, Tunbridge Wells, Kent, TN4 8BS. Registered in England Number: 1844601. VAT Registration Number: 680 0400 74

Jarvis is an execution only broker. We buy and sell shares on our clients instructions only and you will not receive any advice from us.